Question 1

Reservation Policy

Accepted Answer

Bookings can be made on our website using the Book Now link.  If you need help, please call us at (360) 597-9155 and we will be glad to help you.  Be aware that we are not at the location unless we are running a game. The reservation system will not accept bookings within 90 minutes of the scheduled game time. Once you have booked your game, you will not be able to cancel your booking. If you find you cannot attend your scheduled time, you will be allowed to move your time up to 48 hours prior to your scheduled game.

Question 2

Arrival Policy and Safety

Accepted Answer

Please arrive 10 minutes early for your game time to check in and go over the rules. Games must start within 10 minutes of your scheduled time.    If you arrive more than 10 minutes late, we will start your game, but you will have a shortened time frame to complete your game.  The game time will be equal to your original start time plus 10 minutes minus how much time you were late.   Example:  If your game time was 3:00pm and you arrived at 3:30, you would still be allowed to play.  However, you would only have 40 minutes remaining of your game time.  3:00pm plus 10 minutes = 3:10pm minus 20 minutes (since the arrival was at 3:30pm).  This would leave 40 minutes of your hour of scheduled time. For safety reasons, Cipher Solver reserves the right to refuse service to anyone.  If you arrive for your game in a state of intoxication or in an altered state, we will not allow you entry to the game experience.

Question 3

Rules and Hint List

Accepted Answer

You can have as many clues as you would like. If you feel lost or confused, remember this is about having fun.  So, ask your gamemaster for a clue when your team is ready for one.  It should be a team decision. The door will always be unlocked.  Any player may leave if they need to, but the game clock will not stop. You will be monitored in the room at all times through our security cameras. Forcing items open is not necessary.  Everything should open easily when you have the correct information. Mobile phones and external tools should be put away during your game room experience.  Everything you need is located in the room. Redecorating our room is not necessary.  There is no need to lift furniture or peek under the rugs. Everything can be reached from the floor.  For safety, please skip climbing on the furniture. All outlets and switches in the room are real and do not need adjustment. Something that is not part of the game has an ‘X’ sticker on it.  There is no need to interact with these items. In Mystical Mask, there are blue signs that indicate something is Ancient or Antique.  Please respect these signs and do not move or touch these items. (Hint.  Hint:  We are saving you time.)

Question 4

Is it scary to be in the room?

Accepted Answer

The room is not really locked.  You can leave at any time.  The game clock will not stop if a player leaves the room, but you can exit at any time.  Our rooms do not have a scary theme.

Question 5

Are children allowed in the room?

Accepted Answer

Mystical Mask is a room that has puzzles that are geared for adults.  Children over the age of 10 are welcome to join your group as long as you have a private booking and there is at least one adult for every two children in the room.   Candy Caper has two difficulty levels and can be played as either an adult group or a child’s group.  The children’s version is suitable for children ages 8-13.  There must be at least one adult for every three children in the room to supervise and assist during gameplay.    Upgrade to Candy Caper Party Time for your special event!  Make your choice of cake and in addition to finding the candy, your group will find a cake and balloons for your special guest.   Candy Caper Party Time guests will be guaranteed to finish the room to win their prizes.  Great for birthday parties, bachelor or bachelorette parties, retirement parties, graduation parties or just a "Hey, you are awesome" party.  We would love to celebrate with you!

Question 6

Can we add another player after we have booked?

Accepted Answer

Sure.  The rooms can hold up to eight players with our state requirements.  Any additional players can pay for their game experience when they arrive.

CIPHER SOLVER ESCAPE GAMES!

CIPHER SOLVER ESCAPE GAMES!

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